Sasha Torres

Trust & Safety Specialist | Policy & Risk Governance | Platform Integrity

📍 London, England, UK 📱 +44 7837 086 163 ✉️ sashasusana@hotmail.com 🔗 LinkedIn Profile

Profile Summary

I am a Trust & Safety professional with over 4 years of experience within global technology platforms, specialising in policy interpretation, regulatory compliance, and high-risk content governance across international markets. At TikTok, I have supported high-risk content operations across multiple markets, collaborating with cross-functional teams to strengthen moderation accuracy, operational consistency, and AI-assisted workflows. Fluent in Spanish, English, and Portuguese with a unique background in diplomatic operations and recruitment. Passionate about creating safer digital spaces through policy enforcement and exploring the evolving intersection of AI systems, governance, and platform integrity.

Professional Experience

Senior Community Content Specialist - Trust & Safety Operations
TikTok (ByteDance)
April 2022 - December 2025
  • Applied platform policies across LATAM and EMEA markets, ensuring consistent enforcement in high-risk content areas including misinformation and minor safety.
  • Maintained 94.7% accuracy against a 73.9% market benchmark, balancing compliance, efficiency, and quality expectations.
  • Contributed to process optimisation initiatives, increasing utilisation rates from 61% to 75% while maintaining compliance and quality benchmarks.
  • Conducted root cause analysis to highlight policy gaps and contributed feedback to improve workflows and moderation accuracy.
  • Partnered with Policy, QA, Workflow, and AI Operations teams to strengthen alignment and support continuous process improvements.
Administrative Secretary & Consular Assistant
Embassy of the Bolivarian Republic of Venezuela
January 2015 - March 2022
  • Managed high-volume communication channels, acting as the first point of contact for diplomats, officials, and citizens.
  • Managed sensitive personal data in compliance with strict legal and regulatory frameworks.
  • Coordinated with ambassadors and senior representatives in a fast-paced diplomatic environment.
  • Resolved complex citizen cases requiring discretion, structured analysis, and adherence to governmental regulations.
Talent Acquisition / Recruiter
ALTEN UK Ltd
August 2012 - July 2014
  • Managed the full recruitment lifecycle for engineering and technical roles, from sourcing and screening to offer negotiation and onboarding.
  • Built and maintained structured talent pipelines to support internal and client-facing projects.
  • Conducted interviews and pre-screening assessments, maintaining a 95% candidate satisfaction rate through clear communication and support.
  • Ensured full compliance in recruitment documentation and database management.

Technical Skills & Languages

  • Languages: Spanish (Native), English (Fluent), Portuguese (Proficient)
  • Compliance: Trust & Safety compliance, Policy Implementation & Enforcement
  • Operations: KPI Optimization, Data Management
  • Moderation: High-risk content governance, AI-assisted workflows
  • Management: Stakeholder Relations Management
  • HR: Recruitment Lifecycle Management, Talent Acquisition

Education