Profile Summary
Risk and policy governance professional with over 4 years of experience specializing in policy enforcement, risk mitigation, and content integrity within global technology platforms. At TikTok, I have managed high-risk content operations across LATAM and EMEA, collaborating with cross-functional teams to optimize AI-assisted workflows and moderation accuracy.
I bring a unique background in diplomatic operations from the Embassy of Venezuela, where I developed expertise in navigating complex regulatory frameworks, managing sensitive stakeholder relations, and exercising high-level discretion. This background, combined with my proficiency in English, Spanish, and Portuguese, allows me to bridge the gap between technical policy enforcement and nuanced international relations.
Professional Experience
TikTok (ByteDance)
- Supported Trust & Safety operations across LATAM and EMEA markets, ensuring consistent policy enforcement and regulatory alignment in high-risk content categories.
- Reviewed complex and sensitive cases including misinformation, minor safety, and harmful conduct, maintaining a 94.7% accuracy rate (vs. 73.9% market benchmark).
- Identified policy gaps and recurring edge cases, contributing structured feedback to improve moderation workflows and operational consistency.
- Collaborated with Policy, QA, Workflow, and AI Operations teams to enhance AI-assisted moderation accuracy and reduce risk exposure.
- Contributed to process optimisation initiatives, increasing utilisation rates from 61% to 75% while maintaining compliance and quality benchmarks.
- Delivered training and onboarding sessions for new moderators, improving quality benchmarks and operational efficiency.
Embassy of Venezuela
- Managed high-volume official documentation and sensitive personal data under strict legal and regulatory frameworks.
- Coordinated communications with diplomats & meetings with ambassadors and key international diplomats ensuring procedural compliance and operational accuracy.
- Resolved complex citizen cases requiring discretion, structured analysis, and adherence to governmental regulations.
ALTEN UK Ltd
- Managed end-to-end recruitment processes for engineering and technology roles, ensuring documentation compliance and structured candidate evaluation.
- Managed talent pipelines and CV screening for engineering and technology projects, ensuring a steady flow of qualified candidates.
- Ensured full compliance in recruitment documentation and database management.